SHIPPING : Please allow 5-7 business days for orders to processed and delivered. You will receive your tracking confirmation once your order has been shipped.
DAMAGED ORDERS : We take every precaution to ensure your order arrives quickly and safely as possible; however, on rare occasions, damage occurs in transit. If you experience this, please send us an email at [email protected] with photos of the damage and order number to start the refund/reorder process.
LOST OR STOLEN PACKAGES : Bamboo Body Care is not responsible for lost or stolen packages with a confirmed delivery to the address entered on your order. We will confirm delivery to the address entered on the order, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.